Postage, Delivery and Tax

Postage Rates

Our postage and packaging rates start at £2.15. These rates depend on the costs of the order, postage and packaging. If you are purchasing an item over the value of £50 (depending on weight) we will try to post your items recorded delivery.

Most of our Books have a Surcharge, this is added due to their weight.

If you require Special Delivery (Next Day Service), then please call us on 01249 894871 with your payment details and we will advise you the cost for this service.

Delivery Timescales

The bulk of our deliveries are sent using Royal Mail 48 hours (2 days), however deliveries can take between 2 to 10 working days depending on the item purchased.

On made to order items please allow between 10 to 28 DAYS for DISPATCH, unless a longer period is stated.

If your order consists of several items with different displayed delivery timescales, we will then send your order separately unless stated you would like the entire order sent together.

Overseas orders will usually be sent by Parcelforce Global Value service which can take an additional 7 days from date of dispatch.

Sometimes, however, in order to keep shipping costs down, exceptionally heavy items may be sent by Parcelforce Global Economy service (non-European destinations only) which can take 28 working days for delivery.

Delivery Charges

UK Mainland customers, we have a 3 tier rate of packing, handling and delivery.
Large or heavy items are shipped using a courier delivery service for delivery to your door (including VAT).
Non-mainland/highland UK delivery areas or excessively heavy/large items may have a higher charge, depending on the size/weight of your total order and your location.

Please note that all courier and some Royal Mail delivered packages require a signature on delivery.
For all smaller, lighter items, we use Royal Mail. The standard charge for these items is £2.15 (including VAT).

Please be advised that our overall shipping costs are calculated by weight and so larger orders, made up of a number of lighter items, may be charged at our courier rate

Any requests to leave packages unattended or with a neighbor are not guaranteed and are at the discretion of the delivery company. Packages requiring a signature will NOT be left unattended.

If you have any queries or concerns about which postage method we may use for your order, please resolve these BEFORE ordering.

BFPO

We are happy to deliver to BFPO addresses using our usual UK delivery methods and couriers.

Please note, however, that movement of goods between the BFPO depot and your location is the responsibility of the BFPO and we are not liable for losses after this point.

Taxes

Please be aware that we cannot be responsible for any Import duties applied to your order. These will depend on your government’s policy at the time of import.

VAT, at the current rate, is included, where applicable and we do cater for VAT Exemption.

VAT registration number GB 259 032 408

If your BFPO address is outside the EU, your VAT is eligible for refund.

Certain BFPO locations within the EU are eligible for VAT free sales