Terms & Exchanges
We hope that you will be highly satisfied with any product purchased from us but if you wish to return an item then we aim to make it as quick and convenient as possible.
Need A Different Size, I’ve Changed My Mind, etc
Any standard item (excluding Personalised clothing or bespoke ordered items) may be returned for any reason within 30 days of the date of dispatch so long as it remains in a saleable condition. Please note that you will be liable for any shipping costs incurred when returning the items back to us.
We require notification of your intent to return the item, either by telephone, email or posted letter, prior to receiving the item back – This is to ensure that you are aware of our procedures, any re-delivery costs you may have to pay and to ensure that your return/exchange is dealt with efficiently.
If you are returning the item back in exchange for another item: You may need to pay a further delivery charge for the new items. We will advise you of this charge when you contact us to discuss the exchange. Once the item is received back and the re-delivery charge has been paid, we will send out your new items.
If you are returning the item back for a refund: Once the item is received back, we are happy to refund the original amount paid, minus the original delivery charge.
The Product Is Faulty/Damaged
In the unlikely event that your product arrives faulty or damaged, we must be notified within 7 days of delivery. We will then work with you to organise a return of the product, followed by either a replacement or refund. You may be required to post the item back to us.
Please note that certain items (earrings, etc) cannot be returned for hygiene reasons. Where returns aren’t possible, this will be noted on the product description.